Continuous Process Improvement
In accordance with the principles of HLC's Open Pathway, SCC practices ongoing Continuous Process Improvement (CPI).
Sixty employees participated in continuous process improvement training in 2007-2008, and they served on several CPI teams from 2007-2010, including Collegial Feedback, Campus Security, and Employee Recognition.
In April, 2011, SCC’s AQIP Liaison asked those who had served on teams to complete an online survey asking about their experience with CPI. Forty-seven employees responded. As a result of the data gained from the survey, SCC implemented phase 2 of its CPI process: integrating CPI into the culture of the college. Twenty employees participated in two-day training in July, 2011, learning or brushing up on quality concepts and tools. As a result, employees began to facilitate projects within their own departments and divisions, using CPI tools to analyze the issue and reach data-driven conclusions. These teams are facilitated by designated CPI internal trainers.