Supervision Certificate

Essential Skills of Leadership
This workshop builds a foundation that enables supervisors to manage their team toward a shared goal: achieving the organizations’ strategic objectives.

Essential Skills of Communication
This workshop helps supervisors and managers learn the latest techniques in developing effective communication skills – improving performance and increasing the productivity of the team and the organization.

Coaching Job Skills
Managers and supervisors will get help learning how to effectively coach individuals through a process of observation, analysis and communication.

Improving Work Habits
Participants learn to clearly and specifically communicate the nature of the problem. It provides a process for working with an individual to develop a plan for addressing the issue while maintaining self-esteem.

Developing Performance Goals
Unless managers and supervisors are successful in spelling out the organization's specific goals, employees are not going to know how to meet those objectives. This module shows participants how to establish specific, measurable, attainable, results-oriented and time-framed goals.

Providing Performance Feedback
This module uses proven evaluation techniques. Relevant performance standards are established. Team member's own performance evaluation is solicited. This sets the stage for an evaluation that is clear and credible to the employee.

Communicating Up
Participants learn the importance of upward communication, and accepting responsibility for the quality and effectiveness of the messages. In this module participants will learn how to frame communication so that a desired result is achieved.

Delegating
In this module, participants master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging others, participants can delegate to develop employees’ skills and abilities.

Effective Discipline
Learn effective techniques for addressing problem behavior. This module presents skill points that
preserve the individual's self-respect and encourage the best kind of discipline – self discipline.

Resolving Conflicts
At this workshop participants develop skills to identify the source of employee conflict. Using effective communication and management techniques, they can help individuals understand another point of view and move beyond conflict.

Managing Complaints
Managers and supervisors frequently hear employee complaints. Some may seem unimportant, but all must be addressed and resolved. Participants learn to resolve simple complaints and identify hidden agendas behind chronic grievances.

Supporting Change
Managers and supervisors learn to understand and interpret change. Understanding and communicating change can reduce misunderstanding and anxiety. If also helps the change initiative gain acceptance more quickly – minimizing lost productivity and decreased performance.