Office Support Certificate

Small commitment, big impact.

The Office Support Certificate provides students with an entry-level skill set related to the functions of an office setting. This seven-course certificate is designed to give you an understanding of how offices function without a large commitment.

Coursework prepares you for the Microsoft Office Specialist® certification – a valuable credential for administrative professionals seeking to validate their software skills. It also includes job shadow opportunities so you can get real-world experience in business, finance, marketing, and management settings.

All courses in this certificate can easily transfer toward earning the Business Office Management or Legal Office Management degree programs.

Program location

 

Skills you'll learn

• Collaborative teamwork
• Records management
• Document processing and design
• Microsoft Office programs

  Key classes you'll take

• Records and Database Production
• Keyboarding and Document Production
• Integrated Office Projects

Where this degree can take you

Simple list of career options here. Need to see a few to know if we start with a sentence and then go with a bullet list.

• Office Manager
• Administrative Professional
• Executive Assistant
• Event Planning Coordinator
• Project Assistant
• Records and Information Recorder
• School Secretary

Contact Us

Schedule an Appointment

Program Information

The Office Support Certificate provides an entry-level skill set related to the functions of an office setting. Students will learn keyboarding skills and business procedures that are critical to a career in business. Students will job shadow in various business settings to gain exposure to the real opportunities available.

Summary Sheet

The summary sheet provides a program overview and other information.

Download the Summary Sheet.

Curriculum Sequence

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Fall Semester I	Course Title	Credit
ADM-162	Office Procedures	3
ADM-103	Office Technology	2
CSC-110	Introduction to Computers	3
	TOTAL CREDITS	8

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Spring Semester I	Course Title	Credit
ADM-117	Keyboarding and Document Production	3
ACC-102	Workplace Accounting	3
ADM-181	Records and Database Management	3
	TOTAL CREDITS	9

ADM-162 - Office Procedures

Lecture: 3

Credit: 3

This course provides an understanding of the concepts, skills, procedures and professional image needed for employment in an office environment. Introductory topics include operational and supervisory functions, telephone and teleconference procedures, scheduling, travel arrangements, meeting and event planning, mail and shipping procedures and ethics and professionalism. Students use problem solving techniques and decision making experiences in a team environment.

ADM-103 - Office Technology

Lecture: 1

Lab: 1

Credit: 2

This course provides in-depth and practical use of calendaring/scheduling systems, voice recognition software, advanced email functions and the Internet as a research tool. Common office technology including video conferencing, projection, copiers, faxing, scanning, transcription, 10-key calculating and multi-line phone systems will be presented and practiced in multiple settings.

CSC-110 - Introduction to Computers

Lecture: 3

Credit: 3

This course provides an introduction to computer concepts. The student will use the Windows operating system, presentation software, electronic spreadsheet software, database management software and word processing software. Microcomputer hardware and software as well as the processing concepts associated with each will be discussed. The course will also include information on file management, the Internet, virus protection and e-mail basics as applicable to the academic world as well as the business environment. Lab time outside of class is required to complete projects.

ADM-117 - Keyboarding and Document Production

Lecture: 2

Lab: 1

Credit: 3

A fundamental course in developing keyboarding skills for business and personal use. Students use Microsoft Word to learn proper formatting of office letters and memos, business and academic reports, tables, newsletters, flyers and graphics. Proper keyboarding technique, accuracy and speed building are emphasized.

ACC-102 - Workplace Accounting

Lecture: 3

Credit: 3

This course serves as an introduction to accounting that is used directly in the operation of small to mid-sized businesses. Topics covered will include an introduction to general ledgers, payroll accounting, computerized accounting, and tax accounting as well as inventory management and cost accounting.

ADM-181 - Records and Database Management

Lecture: 2

Lab: 1

Credit: 3

This class emphasizes the principles and practices of effective records handling. Management of records is performed according to the Generally Accepted Recordkeeping Principles of ARMA International. The record life cycle is covered including creation, storage, retrieval, maintenance and disposition of both manual and computerized database systems.

Trisha Hopper - Professor - Business

Email: thopper@scciowa.edu
MBA, Quincy University
BA, Western Illinois University
AA, Carl Sandburg College

Renee Smith - Professor - Business

Email: rsmith1@scciowa.edu
MBA, Grand Canyon University
BA, Buena Vista University
AA & AAS, Southeastern Community College